Chinese Customer Service Assistant - Surabaya
PT QMOVE TECHNOLOGY INDONESIA is looking for a dedicated Chinese Customer Service Assistant to join our team in Surabaya. This role is perfect for someone who loves helping others and wants to work in a dynamic, youthful environment. You will be the first point of contact for our customers, ensuring their queries are handled efficiently and professionally. With a competitive salary and comprehensive social security benefits, this is a great opportunity to grow and develop your career.
As a Chinese Customer Service Assistant, you will handle customer inquiries, provide information, and resolve issues in a friendly and efficient manner. You will use our customer service software to manage and track customer interactions. This role requires excellent communication skills in both Chinese and Indonesian, as well as a strong customer service mindset. If you are passionate about customer service and want to make a difference, we invite you to apply.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and provide information in both Chinese and Indonesian.
- Use customer service software to manage and track customer interactions.
- Resolve customer issues efficiently and professionally.
- Maintain a high level of customer satisfaction.
- Follow up on customer feedback and complaints.
- Participate in team meetings and training sessions.
- Adhere to company policies and procedures.
- Contribute to the overall success of the customer service team.
🎓 Kualifikasi & Syarat
- Fluent in both Chinese and Indonesian, both spoken and written.
- At least 1 year of experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Good problem-solving skills.
- Familiarity with customer service software is a plus.
- Ability to meet tight deadlines.
- Passionate about customer service and helping others.
🛠️ Keahlian
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