Lead Butler

Global Sun Berjaya · 📍 Pontianak, Kalimantan Barat · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 20.000.000 – Rp 25.000.000 per month
Global Sun Berjaya is seeking a highly skilled and experienced Lead Butler to join our team in Pontianak, Kalimantan Barat. The ideal candidate will be responsible for overseeing the daily operations of our hotel, ensuring the highest standards of service and guest satisfaction. This is a fantastic opportunity to work in a dynamic and fast-paced environment, where your leadership and management skills will be put to the test.

📋 Tanggung Jawab Pekerjaan

Oversee the daily operations of the hotel, ensuring smooth and efficient service delivery.,Manage and coordinate the work of butlers and support staff to maintain high standards of cleanliness and hospitality.,Ensure the hotel's facilities and amenities are well-maintained and available for guests.,Handle guest complaints and concerns, ensuring they are resolved promptly and satisfactorily.,Conduct regular inspections to ensure compliance with health and safety regulations.,Develop and implement training programs for staff to enhance their skills and knowledge.,Collaborate with the hotel management to develop and execute service improvement initiatives.,Maintain accurate records of daily operations and staff performance.

🎓 Kualifikasi & Syarat

Minimum 5 years of experience as a Butler or in a similar role in the hospitality industry.,Strong leadership and management skills with the ability to motivate and inspire a team.,Excellent communication and interpersonal skills to interact effectively with guests and staff.,Knowledge of hotel operations, housekeeping procedures, and maintenance protocols.,Familiarity with health and safety regulations and standards.,Ability to work under pressure and meet tight deadlines.,Proficient in using English and Bahasa Indonesia.,Valid driver's license and reliable transportation.

🛠️ Keahlian

LeadershipTeam ManagementCustomer ServiceProblem-SolvingAttention to DetailMultitaskingCommunicationTime Management
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