Technical Support Executive

Weeloy Pte. Ltd. · 📍 Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
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Weeloy Pte. Ltd. is seeking a dedicated Technical Support Executive to join our team. In this role, you will be responsible for providing technical assistance to our clients, ensuring their systems and software are running smoothly. This is an excellent opportunity for someone with a strong technical background and excellent communication skills.

We offer a competitive salary and a collaborative work environment. If you are passionate about technology and customer service, we would love to hear from you.

Join us and be part of a dynamic team that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Provide technical support to clients via phone, email, and chat.
  • Troubleshoot and resolve technical issues promptly.
  • Document and maintain technical support records.
  • Assist in the development and implementation of technical support processes.
  • Stay updated with the latest technological advancements and industry trends.
  • Collaborate with the development team to improve our products.
  • Ensure high customer satisfaction through excellent service.
  • Participate in team meetings and contribute to brainstorming sessions.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 2 years of experience in technical support or a similar role.
  • Strong understanding of computer hardware and software.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Familiarity with customer relationship management (CRM) software.
  • Proficiency in English, both written and spoken.
  • Knowledge of Indonesian language is a plus.

    • 🛠️ Keahlian

    <h3>Keahlian:</h3><li>Technical troubleshooting and problem-solving.</li><li>Customer service and relationship management.</li><li>Attention to detail and organizational skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Continuous learning and adaptation to new technologies.</li><li>Teamwork and collaboration skills.</li><li>Effective communication both verbally and in writing.</li><li>Proficiency in using various software and tools.</li>
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