Communication & Event Staff - Customer Engagement & Event Coordination

Join Suparma as a Communication & Event Staff in Surabaya, where you’ll play a pivotal role in enhancing customer satisfaction and executing impactful corporate events. This dynamic position combines customer service excellence with event coordination, offering a unique opportunity to engage with clients and create memorable experiences. At Suparma, we pride ourselves on our innovative approach and commitment to excellence, making it the perfect place to grow your career in communication and event management.

In this role, you’ll be responsible for managing customer interactions, organizing and executing events, and ensuring that all communications align with our brand standards. You’ll work closely with cross-functional teams to deliver exceptional service and support our corporate events, which include product launches, workshops, and networking sessions. This is your chance to make a tangible impact on our clients' experiences and help us maintain our reputation as a leader in the industry.

If you’re passionate about communication, have a knack for event planning, and want to work in a fast-paced, collaborative environment, Suparma is the place for you. Join us and be part of a team that values creativity, teamwork, and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate all aspects of corporate events, including planning, execution, and follow-up.
• Provide exceptional customer service by addressing client inquiries, concerns, and feedback promptly and professionally.
• Collaborate with internal teams to ensure seamless event execution and client satisfaction.
• Develop and maintain strong relationships with clients and stakeholders.
• Assist in creating and distributing marketing materials, including invitations, brochures, and social media content.
• Monitor and report on event metrics to ensure continuous improvement and alignment with organizational goals.
• Stay updated with industry trends and best practices in customer engagement and event management.
• Support the development and implementation of communication strategies to enhance brand visibility and client loyalty.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Communication, Marketing, Public Relations, or a related field.
• Minimum of 2 years of experience in customer service, event coordination, or a similar role.
• Proficient in using Microsoft Office Suite, particularly Outlook, Word, and Excel.
• Familiarity with event planning software such as Eventbrite, Cvent, or similar tools.
• Strong organizational and multitasking skills with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills in both Indonesian and English.
• Creative and innovative thinker with a passion for creating memorable experiences.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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